Definition
A KIS (Customer Information System) is the core IT system at power suppliers and grid companies for managing customer contracts, consumption data, metering pointThe fundamental unit in Elhub - the unique point in the electricity network where energy is measured and settled, identified by an 18-digit GSRN number. portfolios, billing and ElhubNational hub for metering data and market processes in the Norwegian electricity market. communication. The KIS is the operational hub that translates market events - a supplier switchProcess where an electricity customer changes their power supplier - handled through standardised messages via Elhub., a new metering point - into customer-facing processes such as invoicing and contract management. It integrates with Elhub for market messages, with MDMMeter Data Management - system for collection, storage, quality assurance and distribution of metering data from the electricity grid. for metering dataData from electricity meters - the foundation for billing, balance settlement and market processes in the power market. and with ERPEnterprise Resource Planning - business system integrating finance, HR, logistics and operations. for finance. Common KIS platforms in the Norwegian power sector include CGI, Hansen CX, UtilityCloud and Metzum. The quality of the KIS–Elhub integration is critical to operational stability - faults in the message flow can block supplier switches and create regulatory problems.
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