Definition
CRO (Customer Record Order) is an EdielNordic profile of the EDI EDIFACT standard - used for electronic message exchange in the Nordic power market via Elhub. message typeSpecific type of Ediel message with a defined format and business process in Elhub. in ElhubNational hub for metering data and market processes in the Norwegian electricity market. used to update customer information associated with a metering pointThe fundamental unit in Elhub - the unique point in the electricity network where energy is measured and settled, identified by an 18-digit GSRN number.. The electricity supplierCompany that sells electricity to end users - purchases power in the wholesale market and sells it to consumers. sends a CRO when the customer's name, address, date of birth or contact information changes. The grid companyCompany that owns and operates electricity grids and is responsible for power supply to end users. confirms the update with a CRA (Customer Record Acknowledgement). CRO is one of the fundamental market processes in Elhub and is specified in the Ediel message handbook from NordREGCooperation body for Nordic energy regulators - coordinates regulation of the shared Nordic electricity market. and RMENorwegian Energy Regulatory Authority - government authority that regulates grid operations and energy markets.. The CRO process is typically automated in CIS systems and is triggered by contract updates, changes of address, or supplier switches accompanied by new customer information. Errors in CRO processing can result in the wrong person being invoiced or customer information in Elhub and the CIS falling out of synchronisation.