Definition
CRM (Customer Relationship Management) is software for managing customer interactions, contracts, service requests and sales processes. In the energy sector, CRM often integrates closely with the CIS (Customer Information System) - CRM handles the commercial relationship while CIS handles billing and metering. Leading CRM platforms include Salesforce, Microsoft Dynamics and OracleOne of the world's largest technology companies - known for Oracle Database, Fusion Middleware and Oracle Cloud. Tvimenning's staff have experience with Oracle platforms. CX.