Definition
Bespoke software refers to systems and applications developed internally by an organisation - or by an external supplier as custom work - to meet precisely that organisation's needs. Such software gives full control over functionality, data, and future changes, but entails full responsibility for operations, security, and maintenance. In the energy industry, there are many older bespoke KISCustomer Information System - the core system at power suppliers and grid companies for customer management and billing. systems and MDMMeter Data Management - system for collection, storage, quality assurance and distribution of metering data from the electricity grid. solutions that have been built up over decades and are now difficult to develop further because documentation is inadequate and key personnel have left - a classic example of technical debtAccumulated costs of quick, short-term technological decisions - makes future development slower and more expensive.. The choice between standard solutions and bespoke software is a strategic decision that affects costs, agility, and vulnerability for many years to come.